Reference

Privacy Policy: How We Handle Your Information

We collect what we need to run your account, process bKash, Nagad and Rocket payments, and keep the lobby secure.

Account and payment dataDevice and session logsContact and withdrawal verificationYour rights to access and deleteBangladesh support channels
lk999 Privacy Policy: How We Handle Your Information
DATA HANDLING

Security, Retention and Your Rights

We encrypt payment data in transit using TLS and store sensitive fields like bKash account numbers in a separate database that only the payment processor can read. Session cookies expire after thirty days of inactivity; login cookies can be cleared from your device at any time. Withdrawal-verification documents are kept for six years to satisfy audit requirements, then automatically purged. You have the right to access, correct or delete your data; the process and timelines are outlined in the sections above.

Encryption Standards

All bKash, Nagad and Rocket transaction details move over TLS-encrypted connections. Passwords are hashed with bcrypt before storage so even our own database administrators cannot read them in plain text.

Cookie Policy

We use session cookies to keep you logged in and preference cookies to remember language and layout choices. Analytics cookies track which lobby sections get the most traffic so we know where to focus development.

Account Security

We monitor login attempts from new devices and send an OTP to your registered mobile if the IP address looks unfamiliar.

Data Retention

Transaction logs and deposit records stay on file for six years to meet local financial-record rules, then get deleted automatically. Marketing emails stop the moment you unsubscribe.

CONTACT CHANNELS

How to Reach Us About Privacy

If you want to see what data we hold, request deletion, or ask how a specific piece of information is used, contact us through any of the channels below. Live chat is fastest for account questions during the day; email works for document requests that need a paper trail. The account page has a dedicated privacy-request form that routes straight to our compliance desk.

Team online

Live Chat

Open the chat widget in the bottom corner of any page. Privacy and data requests go to a senior agent who can pull your record and explain what we store, or start the deletion process if you want to close the account permanently.

Email Support

Send your request to the help address listed in the footer. Include your registered mobile number and account username so we can verify ownership before sharing any personal data. Replies usually arrive within two business days.

Account Settings

Log in and navigate to the privacy section under account settings. You'll find a one-click data export button that emails a JSON file of your profile, plus a form to submit a formal erasure request under local data-protection principles.

Privacy Policy FAQ

We collect your mobile number, email address and a password you create. During your first withdrawal we ask for a photo ID and proof of address to verify your identity and prevent duplicate accounts from claiming the same funds.

We log the wallet account number, deposit amount and transaction ID to match incoming funds to your balance. That data also helps us resolve payment disputes if a deposit doesn't appear or if you accidentally send to the wrong account number.

Yes. Log into account settings and click the data-export button, or email support with your registered mobile number. We'll send a file listing your profile details, transaction history, session logs and any documents you uploaded for verification.

Transaction logs, deposit confirmations and withdrawal records stay on file for six years to meet financial audit requirements. After that we delete them automatically. Marketing preferences and session cookies are cleared sooner if you unsubscribe or close your account.

We share transaction details with bKash, Nagad and Rocket processors so they can complete deposits and withdrawals. We never sell your data to advertisers or data brokers. Payment processors are bound by their own privacy policies; links appear in the footer.

Contact support through live chat or the account-settings privacy form and request account closure. We'll delete non-financial records within ninety days. Transaction logs required by law stay for six years, then get purged. You'll receive a confirmation email once the process finishes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.